SERVICE DELIVERY CHARTER

SERVICE DELIVERY CHARTER

NO

SERVICE

REQUIREMENTS

COST (KSH)

TIME

RESPONSIBLE DEPARTMENT

   1

Enquires

Voluntary visit I call

Nil

10 minutes

All sections/ department

     2

Processing application

Minimum qualification

3000

1 day

Registration

      3

Teaching

•      Registration to relevant programme

•      Class attendance

•      Proof of payment of tuition and other fees

Varies

As per timetable

Registrar and HODs

   4

Administration of internal examination

•      Proof of payment of tuition and other fees

•      Class attendance 75%

Varies

As per termly schedule

Registrar

   5

External examination registration

•      Minimum examination entry

•      Examination fees

•      Copy of birth certificate

•      Copy of identify card

•      Passport photograph

Varies

As per termly schedules

Examination officer

    6

Catering services

P.A.Y. E

Varies

5 minutes

Cateress

   7

Issuance of academic certificates

Dully filled Clearance form from the collage

Nil

30 minutes

Registrar

  8

Payment of suppliers

Dully signed invoices and supporting documents

Nil

30 days

Finance officer

 9

Guiding and counseling services

Be a bonafide trainee or employee

Nil

Continuous

Head of guiding and counseling

  10

Attachment

Insurance and logbook

3000

7 days

Industrial liaison officer